Background：

Coffeehouses like COSTA Coffee prioritize personalized café experiences. However, morning coffee rushes often pressure baristas, leading to order communication issues regarding intricate milk substitutes, espresso roast preferences, and syrup modifications.

Solution: FUNPAD W1 Kiosk with Voice Ordering

COSTA Coffee integrated an advanced, boutique configuration of the FUNPAD W1 Kiosk featuring voice-activated ordering capabilities.

AI Voice Interpretation: Enables guests to speak naturally to configure complex drink specifications, introducing a luxurious, hands-free procurement path.

Detailed Beverage Configuration: A clean, visually satisfying interface presents options clearly, ensuring that extra shots, non-dairy bases, or specific temperatures are precisely recorded.

Results & Benefits：

This tech integration established a premium digital touchpoint that elevated COSTA's brand perception. It eliminated custom-drink preparation mistakes, compressed peak wait times, and gave clients full control over their morning coffee routine.

* COSTA Coffee shop self-ordering kiosk with voice ordering deployment：