Background

MOS BURGER, a globally acclaimed quick-service restaurant chain celebrated for its unique made-to-order rice burgers, faces intense customer density during peak breakfast, lunch, and dinner transitions. Because their specialty menu requires active customization, traditional single-counter cashiers often struggled with ordering bottlenecks, which extended client queue lines and stressed front-of-house staff. To protect its high hospitality standards and achieve fluid order-entry speeds, MOS BURGER required a hybrid service blueprint that seamlessly blends automated self-checkout with advanced staff-assisted point-of-sale systems.

Solution：FUNPAD Integrated Kiosk and Dual-Screen POS Suite

To eliminate front-row congestion and give diners maximum transactional flexibility, MOS BURGER successfully established an omni-channel front-of-house hardware framework.

·Customer-Led Service via FUNPAD Smart Kiosk: Completely automates the self-ordering and payment loop. This interactive kiosk allows guests to independently browse, modify signature burger recipes, and settle bills via contactless digital wallets, heavily reducing traditional queue wait times.

·Attendant-Assisted Service via FUNPAD Dual-Screen POS: Streamlines manual ordering for cashiers handling cash transactions or senior citizens. The intelligent customer-facing secondary display gives guests live itemized order validation, clear receipt totals, and vivid promotional ads, ensuring billing clarity while quietly driving secondary cross-sales.

Results & Benefits

The combined deployment of the FUNPAD Kiosk and Dual-Screen POS terminal network has fundamentally upgraded operations for MOS BURGER. By running automated self-service paths alongside efficient, dual-screen manual checkout counters, the venues successfully diluted rush-hour crowd spikes and removed verbal transaction errors. This comprehensive counter orchestration has visibly heightened employee labor output, accelerated order transfer times into the kitchen, and significantly increased customer satisfaction scores through an easier, tech-forward dining experience.

* MOS BURGER fast food restaurant self-ordering kiosk and dual-screen smart POS deployment：